One application, built around how your business actually runs.

Osage builds and hosts custom applications for small service businesses. We match the software to your process, not the other way round, and fold the tools you juggle today into one that everyone on the team can use.

Talk to us See what we build
The workflow The phone and the books feed the Osage application, which sends out quotes, keeps the schedule, and issues invoices. THE PHONE THE BOOKS OSAGE APPLICATION QUOTES SCHEDULE INVOICES The workflow The phone feeds the Osage application, which sends out quotes, keeps the schedule, and issues invoices, and the numbers land in the books. THE PHONE OSAGE APPLICATION QUOTES SCHEDULE INVOICES THE BOOKS

The owner is the system.

  1. 1The phone rings. The owner answers, or nobody does.
  2. 2Quotes get written at the kitchen table at ten at night.
  3. 3Invoices get chased when cash gets tight.
  4. 4The schedule lives in one person's head.
  5. 5Six tools, six logins, and none of them talk to each other.
  6. 6When the owner is away, the business waits.

One application is the system.

  1. 1The phone is answered, the message is written down, the right person is told.
  2. 2A quote goes out the same hour, from your prices, in your words.
  3. 3Invoices go out on time and follow up on themselves.
  4. 4The schedule is a screen anyone on the team can read.
  5. 5One application, built around your process, and it works with the tools you keep.
  6. 6The owner takes a week off and comes back to a business that ran.
What we build

Six jobs an application can take off your plate.

Most businesses start with one and add a second in the first year. Each is built to the way you already do the work, then it does that work for you.

Front desk

The phone, the texts, the web form, answered and logged.

What it does for you

Answer, take the message, book the slot, tell the right person.

Quote desk

Quotes out the same hour, from your prices, in your words.

What it does for you

Read the request, price it from your rules, send it, follow up twice.

Follow-up

Nobody falls through. Leads, quotes, and jobs get a nudge on time.

What it does for you

Watch the dates, send the reminder, escalate when it goes quiet.

Collections

Invoices out on time, chased politely, reconciled.

What it does for you

Send, remind, match the payment, flag the ones that need a person.

Dispatch

Who goes where today, on one screen.

What it does for you

Build the day's route, tell the crew, reschedule when something moves.

Back office

The paperwork, filed.

What it does for you

Read the documents, fill the forms, put the numbers where the books expect them.

How it works

Five steps. One company does all of them.

  1. 1

    Discover.

    A week inside your business. We watch how the phone, the quotes, the schedule, and the books really work.

  2. 2

    Design.

    Your process on one page: what the application does, what it does on its own, and what stays with people. You sign off on the page, not on a spec.

  3. 3

    Build.

    Weeks, not months. Your data, your prices, your words, one application.

  4. 4

    Host.

    We run it. Updates, backups, and the 2 a.m. page are ours.

  5. 5

    Operate.

    The application does the repetitive work on its own. We call the parts that do it agents; we watch them, and you see the numbers.

Who it's for

Service businesses with a process worth building around.

Self-storage Car washes Laundry Home services and the businesses like them: recurring customers, repeat work, an owner who wants their evenings back.

We build for businesses between $500K and $5M in revenue. If the owner is the one answering the phone, we should talk.

Why one application

Better applications. Better processes. Better businesses.

Better applications.

Software built to your process, instead of a subscription you bend your process around.

Better processes.

Putting the work in one place shows you where it stalls. Most of what we build fixes the process as much as the tool.

Better businesses.

One application everyone uses, doing the repetitive work on its own, so your people do the work that needs a person.

Our own tools

We run Osage on applications built this way.

Merlin finds the businesses we buy; Ridge runs the businesses we build for. Same ground, same type, built the same way.

Merlin Acquisitions
Ridge The businesses we build for
Talk to us

Tell us about the business.

A week of discovery, a one-page design, then a build. Start by telling us what the week looks like.

Name and what it does